http://www.ncm20.com NCM Associates aims to help your business grow through our 20 Group process, innovative Benchmark tools, educational programs and consulting services. Learn more! Thu, 24 Jun 2010 15:56:21 -0500 Super Simple RSS info@ncm20.com NCM Associates is once again sponsoring the NABD Dealer Academy and Conference for Buy Here, Pay Here (BHPH). Sponsorship of the annual event and participation in the education tracks is a strategic fit for NCM Associates, which offers a number of business operations support services to BHPH dealers. Produced by the National Alliance of Buy Here, Pay Here Dealers (NABD) the combined programs represent the leading annual education and trade show for Buy Here, Pay Here dealers in the United States, and attracts franchised dealers, BHPH operators and those considering entering the BHPH industry from around the country. NCM and its education division, the NCM Institute, provide Benchmark® analytics, 20 groups, education and consulting services to BHPH dealers and franchised dealers who are entering the BHPH arena.http://www.ncm20.comTue, 17 Apr 2012 11:57:25 -0500 NCM Associates information technology team has completed the development of an exclusive online operations analysis tool specifically for its clients with multiple dealerships and franchises. The Proprietary Dealership Heat Map is designed as a web-based management dashboard represented as a series of dealership blueprints. The departments within each dealership's blueprint change colors according to the monthly performance as compared to NCM franchise Benchmark averages. Like the NCM Dealership Heat Map for single-franchise dealerships, a deeper dive into the operating performance of each department is a one-click process that reveals a series of key performance indicator gauges. Each gauge allows the user to review the operational trends for that key metric by way of the web-based Profit Trend Analysis report, which reveals the dealership's past 90-day performance against NCM Benchmark performers. http://www.ncm20.comMon, 09 Apr 2012 11:18:00 -0500 NCM Associates is ramping up its educational programming for automotive dealers with the launch of its Deep-Dive Seminar for General Managers being introduced April 16-20 in Dallas. The week-long seminar features three separate sessions targeting competencies that aid general managers in maximizing their effectiveness in the dealership. According to Garry House, director of the NCM Institute Center for Automotive Retail Excellence, the faculty identified the need for more focused attention on leadership development, integrated marketing concepts, and the fundamentals of service and parts department management after training hundreds of general managers in its Principles of General Management courses over the past two years.http://www.ncm20.comTue, 13 Mar 2012 09:53:25 -0500 NCM Associates divisional leaders collaborated on the proposal before presenting it to GM MDD executives in October, in order to provide a comprehensive suite of services designed to assist GM's minority automobile dealers in achieving profitability targets. In addition to GM - MDD 20 Groups, participating minority dealers will enjoy access to a full range of NCM Benchmark analytical tools and special information and learning opportunities, including web-based and classroom training through the NCM Institute, and in-dealership support from NCM Retail Operations Consulting.http://www.ncm20.comThu, 23 Feb 2012 12:40:05 -0600 According to Paul Stowe, Director, NCM Retail Operations Consulting, the Profit Correction Meeting (PCM) program is a proven approach to assess, identify and capitalize on profit opportunities in the dealership. "It is successful because it involves the dealer principal and department managers working in concert with their personal NCM retail coach to analyze current operating performance, gain insights on profit opportunities, and execute corrective action plans," he said. "Moreover, managers are routinely challenged to operate their departments at NCM Benchmark performance levels to be the 'best-of-the-best,' and using the disciplines learned in the PCM program, they typically do."http://www.ncm20.comWed, 01 Feb 2012 09:08:57 -0600 In late 2011, NCM Associates was invited to present the value of its 20 Group program to a group of executives from General Motors and its authorized Accessories Distributor Installers. The GM - ADI Network representatives were looking to form an exclusive alliance with a 20 Group program provider in 2012. Jeff Bethel, a member of the NCM board of directors and long-time executive conference moderator for several NCM 20 Groups, crafted his presentation to address the unique features of NCM 20 Groups in light of recent trends in automotive retail operations management. As the industry pioneer in automotive dealer 20 Groups, NCM has led the way in the evolution of its peer collaboration service that now extends beyond the independent and franchised retail automotive industry to more than 20 other industries.http://www.ncm20.comThu, 26 Jan 2012 10:22:54 -0600 According to NCM Associates president and CEO Paul Faletti, the NCM Institute Center for Automotive Retail Excellence was established less than two years ago and has trained over 1,000 students in a variety of retail automotive management programs since its inception. No doubt the NCMi curriculum and its expert faculty have struck a chord in the automotive industry, with a focus on operational fundamentals and proven techniques for successful retail automotive dealership management. With its holistic approach to dealership manager education using consistent techniques and compatible curriculum across all department disciplines, the NCM Institute offers a comprehensive training solution for today's automobile dealers.http://www.vidmails.com/new_backoffice/playback.php?pl=MTY3Yjk4NmNjZWU2YWYwN2UyMTY2MWY3OTRhYWE3M2NlNzgyOTkzNS53bXYyOTUwNTU=&crmid=1&DesignID=268607&TemplateLinks=3404Tue, 13 Dec 2011 08:51:46 -0600 Google, the Internet search engine giant, has a significant number of products designed to help local retail business owners leverage the reality of today's online shopping behaviors. NCM Associates, the leading automotive dealer 20 Group provider, has a client base of car dealers who want insights and guidance to help them address the local market implications of the Internet on car-buying behavior. On November 13th, Kate Balingit, Dealer Jumpstart Strategist from Google's Auto Industry Development Team who has worked as a Google liaison to Hyundai Motor America, will be addressing NCM's Hyundai Profit Council Dealer 20 Group in Las Vegas about both. NCM expects the presentation will bring considerable value to the attending dealers and managers to help them better understand the extent and growth of online automobile shopping behavior in order to position themselves to take advantage of the tools that will help them be found, get noticed, and drive online shopping offline and into their dealerships. http://www.ncm20.com/Fri, 11 Nov 2011 09:24:22 -0600 NCM Associates, a leading provider of retail automotive 20 Group services, dealership training, retail operations consulting and the originator of the NCM Benchmark for Success program for automobile dealers, today announced the launch of its newest information resource for auto dealers and their managers. According to Garry House, director of the NCM Institute Center for Automotive Retail Excellence (NCMi) the Up To Speed online blog and e-Newsletter will feature informational articles from House and the entire NCMi faculty on topics including merchandising strategies and processes, improving transactional quality and employee productivity, expense and asset management, goal setting, and leadership and accountability. From time to time articles from industry-recognized guest experts will be featured to provide additional perspectives.http://www.ncm20.com/Mon, 07 Nov 2011 09:40:41 -0600 Pamela Rodgers, owner of Rodgers Chevrolet, uses precise multi-tasking skills and a multi-prong business approach to running her Michigan automotive dealership. Along with the implementation of best practices and holding staff accountable for results, the dealership has seen a 59% increase in service department profitability and a 116% increase in the store's overall net profit.http://www.ncm20.com/Wed, 02 Nov 2011 17:43:57 -0500 NCM Associates has developed a mystery shopping program to help its clients objectively assess and measure customer experience and implement a road map for improvement. NCM chose Reality Based Group, the nation's leader in the customer experience measurement and management space, as its mystery shopping provider partner. The strategic alliance was formed to provide NCM clients with a proven, cost-effective customer experience assessment tool while also providing them with neutral third-party comparative performance data and Benchmark targets to assess strengths and find opportunities to drive increases in customer loyalty, sales and revenue.http://www.ncm20.com/Mon, 03 Oct 2011 11:29:23 -0500 NCM Associates, a leading provider of retail automotive 20 Group services, Education, Consulting and the originator of the NCM Benchmark®for Success program for automobile dealers, and Jeff Cowan, founder and president of Jeff Cowan's PRO TALK and a leading automotive industry expert specializing in service advisor training, are making a complimentary presentation available to NCM's automobile dealer clients. The web-based presentation is titled, "Discover the 5 Sales Techniques Service Advisors Can Use to Increase Revenue NOW," and is being delivered in conjunction with NCM's Expert Insights program to assist dealers facing vehicle inventory challenges resulting from the Japan earthquake and tsunami disasters and overall consumer confidence constraints on new vehicle purchases.http://www.ncm20.com/Mon, 26 Sep 2011 16:10:45 -0500 Re-engineering a Fixed Operations department is no small feat, but when you do it and boost your customer pay repair orders by $100,000 a month, the reason for the change has to rest on solid management principles and access to the best retail automotive peer network and Benchmark® analytics in the industry. Fortunately these are both resources possessed by René Isip, one of the top minority dealers in the country and winner of the 2011 NAMAD Lifetime Achievement Award.http://www.ncm20.com/Mon, 19 Sep 2011 16:35:23 -0500 NCM Associates announced today its intention to conduct the company's first Fiat Dealer 20 Group meetings starting in 2012. NCM is well known for its industry-leading Benchmark for Business Success peer collaboration and operations Benchmark system, which helps car dealers and their manager's drive operating performance excellence resulting in profit maximization for their dealerships. NCM anticipates considerable interest in the Fiat Dealer 20 Groups, as the dealers are under considerable industry scrutiny to perform at optimum levels right out of the gate. Many of the new Fiat franchise owners are existing NCM clients and served as the catalyst for the decision to develop the new group.http://www.ncm20.com/Mon, 22 Aug 2011 09:39:56 -0500 NCM Associates and Jeff Cowan's PRO TALK, Inc. are expanding their alliance, which is designed to help NCM® auto dealer clients equip their fixed operations teams to increase sales on the service drive while improving customer satisfaction scores and customer retention. NCM is well known in the automotive industry for its management and leadership development programs offered through its NCM® Institute Center for Automotive Retail Excellence training division. Jeff Cowan is the leading training service provider and expert in service advisor sales training to the automotive industry. The PRO TALK sales training workshops are formally sponsored by the NCM Institute.http://www.ncm20.com/Thu, 04 Aug 2011 18:56:01 -0500 Brent Carmichael, a leading Buy Here, Pay Here (BHPH) trainer, consultant and 20 Group moderator for NCM Associates, will be the featured speaker for a webinar sponsored by Auto Remarketing and SubPrime Auto Finance News on July 27, 2011. The hour-long session is designed to introduce independent and franchised automobile dealers to the opportunities in BHPH. Earlier this year, NCM announced its expansion into BHPH education and training with the launch of four new education programs to accommodate the growth of the Buy Here, Pay Here retail segment. NCM Institute, the training division of NCM Associates, will offer courses on BHPH Fundamentals for the Investor or Entrepreneur; BHPH Underwriting and Collections Best Practices; the BHPH Sales Process; and BHPH Sales Management.http://www.ncm20.com/Mon, 25 Jul 2011 15:35:52 -0500 NCM Associates is presenting a session on competitive service maintenance agreements to the attendees of the upcoming National Association of Minority Automobile Dealers 2011 Member Conference in Las Vegas, Nev. The conference is the organization's annual education and trade event for its members. NAMAD, founded in 1980, is committed to increasing opportunities for ethnic minorities in all aspects of the U.S. automotive industry. http://www.ncm20.com/Wed, 13 Jul 2011 09:43:35 -0500 NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced that Fred Beans Family of Dealerships has significantly improved Used Vehicle sales after employing strategies learned in an NCM Institute training program. In fact one dealership in the group, McCafferty Ford and Kia, more than doubled pre-owned sales after implementing new processes as a result of the NCM Institute training session.http://www.ncm20.com/Fri, 01 Jul 2011 16:19:20 -0500 NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, and Dale Pollak, Founder of vAuto and a leading automotive industry expert specializing in used vehicle sales and marketing strategies, are making a complementary presentation available to NCM's automobile dealer clients. The web-based presentation is titled, "Unlocking Your Dealership's Ultimate Used Car Potential," and through it, Pollak demonstrates how the effective use of online advertising can lower costs and increase results for retail automotive dealers looking to maximize their used car selling opportunities.http://www.ncm20.com/Tue, 14 Jun 2011 09:44:52 -0500 NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced the development of several new education programs for automotive dealers and their managers. The General Management Executive Program is a comprehensive executive development training program consisting of a series of 2 ½ day sessions conducted over 11 months, beginning in August. Enrollment is limited to 25 students and all classes meet at the NCM Institute training headquarters in Overland Park, Kansas. NCM Institute is a well-established training partner to retail automotive dealers, having trained over 500 dealership managers, executives and dealer principals in the 12 months following the launch of an all-new suite of management and leadership training programs in early 2010.http://www.ncm20.com/Wed, 08 Jun 2011 17:03:05 -0500 Porsche Cars North America (PCNA) initiated a Request for Proposal earlier this year with the intent to deliver a long-term, comprehensive dealer support program to effect total dealership improvement. Throughout the two-year program, NCM will deliver a portfolio of services comprised of specialized Pinnacle Performance Groups, combining the Benchmarking and collaboration features of a more intimate 20 Group with the power of focused, in-dealership Consulting; Profit Forum Groups, similar to dealer 20 Groups but exclusive to PCNA; and a Pre-Owned Consultation immersion solution. "We are delighted and honored to have secured PCNA's endorsement," said NCM Associates President and CEO, Paul Faletti, Jr. "Porsche Cars North America is an organization with demanding standards and unwavering commitment to its dealers. Similarly, we at NCM hold ourselves to the same high level of accountability and share this mutual intense commitment to our dealer clients' success. This endorsement not only recognizes our capability to deliver a quality program, it validates NCM's dedication to excellence."http://www.ncm20.com/Tue, 24 May 2011 17:55:58 -0500 NCM Associates is expanding its services to Buy Here, Pay Here (BHPH) dealers with the launch of four new education programs and new 20 Groups to accommodate the growth of the independent retail automotive industry. The National Alliance of Buy Here, Pay Here Dealers (NABD) Dealer Academy and Conference taking place this week in Las Vegas will be used as the launch site for these exciting new programs designed to improve the BHPH competencies of franchise and independent auto dealers. NCM's BHPH industry expert, Brent Carmichael, will instruct courses on BHPH Fundamentals for the Investor or Entrepreneur; BHPH Underwriting and Collections Best Practices; the BHPH Sales Process; and BHPH Sales Management.http://www.ncm20.com/Mon, 16 May 2011 15:45:37 -0500 Audi of America initiated a Request for Proposal to performance group service providers in the fall of 2010 with the intent to develop a Peer Consultation Group program exclusively for its Audi A8 Flagship Program dealers. "The proposal process was detailed and demanding," said NCM Associates President and CEO, Paul Faletti, Jr. "Audi executives were looking for a 20 Group program service provider that would mirror and exemplify the high standards they have set for their own organization and it's gratifying and exciting to have secured this endorsement." With the selection of NCM as the exclusive provider of the A8 Peer Consultation Groups, and the announcement by Audi of America to its A8 Flagship Program dealer community, the stage has been set for 115 ambitious operators who are looking to tap into the benefits of NCM's proven peer collaboration and operations Benchmarking program.http://www.ncm20.com/Tue, 03 May 2011 08:46:17 -0500 Four years ago, Suzanne Cochrane, General Manager of Helms Brothers Mercedes-Benz in Queens, NY was running a dealership where the pre-owned department had a revolving door for managers and showed a loss of $100,000 at the end of that year. Goals of those managers didn't jive with the goals of the dealership and inconsistent processes hampered consistent growth. The dealership Net to Gross ratio was 7.2%. http://www.ncm20.com/Mon, 02 May 2011 13:38:20 -0500 NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark for Success program for automobile dealers, is a major sponsor of the upcoming NABD 2011 Conference in Las Vegas, Nev. The conference is the leading annual education and trade event for Buy Here, Pay Here dealers in the United States and is produced by the National Alliance of Buy Here, Pay Here Dealers. This year, the conference will be preceded by the NABD Dealer Academy to be held May 16-17 at The Palazzo. The NABD Conference is scheduled for May 18-20.http://www.ncm20.com/Mon, 28 Mar 2011 16:06:44 -0500 BMW of North America, LLC announced its annual Center of Excellence honors, awarded to top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved 2011 Center of Excellence status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability.http://www.ncm20.com/Mon, 28 Mar 2011 13:51:35 -0500 NCM Associates is growing again with the addition of 12 new automotive 20 Groups planned for 2011. NCM Associates is well known in the automotive industry for its 20 Group program, which it pioneered in 1947 with a group of successful Kansas City Ford dealers. This group, which evolved to become the original automotive 20 Group, is still meeting today with third and fourth generation members. Since that time, NCM has built its core service to include more than 120 Groups that meet regularly throughout the year to compare operating statements, share best practices and present ideas to drive revenue and efficiencies to improve the profitability of their dealerships. NCM's proprietary data aggregation process allows the company to compile monthly operating Benchmark composite reports for all its group members, where they can see how their numbers compare to the group average and group Benchmark for hundreds of operating metrics.http://www.ncm20.com/Wed, 16 Mar 2011 17:09:18 -0500 NCM Associates and Jeff Cowan's Pro Talk, Inc. first joined forces in February to help auto dealers equip their fixed operations teams to increase sales on the service drive while improving customer satisfaction scores and customer retention. NCM is well known in the automotive industry for its management and leadership development programs offered through its NCM Institute Center for Automotive Retail Excellence. Jeff Cowan is the leading training service provider and expert in service advisor sales training to the automotive industry. Twenty-two students attended the first NCMi-sponsored Pro Talk workshop in Kansas City.http://www.ncm20.com/Mon, 07 Mar 2011 21:04:35 -0600 NCM Community was created with the primary intention of keeping great dialogue going outside of the 20 Group meeting room. Offered as a value-added service, NCM will make the new platform freely available via the members' group websites. With three primary components: RSS news feed, micro-blog activity stream and chat, users will be able to stay in touch online with secure collaboration between meetings. An additional feature of the micro-blog is the ability to share files, pictures and web links for the benefit of the group. This is a limitation of the groups' current listserv tool addressed by NCM Community. The chat feature allows members to know who from their group is online at that time and thus provide them with an instant discussion partner, if needed.http://www.ncm20.com/Wed, 09 Feb 2011 17:40:00 -0600 NCM Associates is launching its most advanced personal digital composite product at NADA 2011 February 5-7 in San Francisco. Composite 2.0 is an online, interactive composite tool that allows users to see the dealership operation while giving them the ability to focus on the information most relevant and useful to their operation immediately, providing maximum time to respond to profit opportunities. The game changing nature of Composite 2.0 makes Super Bowl weekend and the NADA event the ideal platform for unveiling the tool to the industry.http://www.ncm20.com/Mon, 31 Jan 2011 09:01:41 -0600 NCM Associates and EasyCare announce that they have formed a long-term strategic alliance to deliver best practices and best solutions to their mutual and individual automotive dealer partners. This alliance will include leveraging the services and products of each company to provide an unprecedented level of support in assisting car dealers in growing their businesses and serving their customers.www.ncm20.comWed, 26 Jan 2011 09:42:03 -0600 NCM Associates and Jeff Cowan's Pro Talk, Inc. are joining forces to help auto dealers equip their fixed operations teams to increase sales on the service drive while improving customer satisfaction scores and customer retention. NCM is well known in the automotive industry for its management and leadership development programs offered through its NCM Institute Center for Automotive Retail Excellence (NCMi CARE). Jeff Cowan is the leading training service provider and expert in service advisor sales training to the automotive industry. The Pro Talk sales training workshops will be offered via the NCM Institute.http://www.ncm20.com/News_pdfs/NCM_and_Jeff_Cowan_Pro_Talk_Form_Training_Alliance.pdfWed, 12 Jan 2011 13:34:05 -0600 Members of the Gillman family have accepted key leadership positions in the Texas retail automobile business. Stacey Gillman Wimbish has been selected as the Chairman Elect to Houston Automobile Dealers Association. Jason Gillman has been selected to the Board of Directors of the San Antonio Area Automobile Dealers Association and Chris Gillman will assume the duties of a Board Member of the Houston Auto Dealers Association. http://www.ncm20.com/News_pdfs/Gillman_Family_Press_Release_12_10_10.pdfWed, 15 Dec 2010 12:54:38 -0600 In the annual Houston Chronicle survey of area companies, The Gillman Automotive Group was recognized as one of the Top 100 Workplaces. The ranking, based on a study done by the research group Workplace Dynamics, included 1,352 for-profit and nonprofit organizations, made up of small, medium, and mid-size establishments. http://www.ncm20.com/News_pdfs/Gillman_Top100_Companies.pdfTue, 09 Nov 2010 10:40:57 -0600 NCM Associates, MOTOR TREND and EasyCare are aligning their respective strengths as they jointly kick off the first MOTOR TREND Certified Dealer 20 Group in Los Angeles this December. This inaugural meeting begins with a reception on December 6th at the Motor Trend Garage, hosted by MOTOR TREND and EasyCare executives. Angus MacKenzie, MOTOR TREND magazine Editor-in-Chief, and Ira Gabriel, SVP, Group Publisher, MOTOR TREND, will participate throughout the event. http://www.ncm20.com/News_pdfs/NCM_Motor_Trend_and_Easy_Care_20_Groups.pdfTue, 02 Nov 2010 11:46:04 -0500 NCM Associates is again making a statement of confidence in the Buy Here Pay Here industry with its Platinum sponsorship of the fourth annual National Underwriting & Collections Conference produced by the National Alliance of Buy Here Pay Here Dealers. Earlier this year, NCM was a Platinum sponsor of NABD 2010, the BHPH industry's leading dealer conference. With this second event sponsorship in 2010, which focuses on the financing and collections side of the business, NCM is demonstrating its leadership in the Buy Here Pay Here industry.http://www.ncm20.com/News_pdfs/NCM_Sponsors_NABD_UCC.pdfMon, 11 Oct 2010 18:01:21 -0500 NCM Associates is growing again. With the addition of David Markley as an NCM Executive Conference Moderator comes the formation of two new NCM 20 Groups. Markley will lead NCM's second Volkswagen group in its inaugural organization meeting on October 21-22 in Chicago, with a reception the evening of October 20. The following week, Markley will facilitate the organization meeting for a new Mazda dealer group on October 24-25 in Las Vegas. Likewise, the group will enjoy a pre-meeting reception the evening of October 23.http://www.ncm20.com/News_pdfs/VW-Mazda_Organization_Meetings.pdfWed, 06 Oct 2010 13:51:35 -0500 NCM Associates, a leading provider of 20 Group, Retail Coaching, Education and operations Benchmarking services to the automotive industry, announced a campaign designed to introduce NCM's pioneering Benchmark reports to U.S. dealer/operators. NCM is offering a secure online platform for data entry, where participating dealers may input 12 pieces of operating data taken from their financial statement in order to generate a custom report showcasing their performance in seven key operating metrics as compared to the NCM franchise Benchmark of top-performing operators. http://www.ncm20.com/News_pdfs/NCM_Launches_Profile_Comparison_Report_Campaign.pdfWed, 08 Sep 2010 09:16:28 -0500 http://www.ncm20.com/News_pdfs/NCM_Launches_Pinnacle_Program.pdf http://www.ncm20.com/News_pdfs/NCM_Launches_Pinnacle_Program.pdf NCM Associates announces its Pinnacle Program, which is designed for retail automotive dealer operators who must make significant, aggressive progress in total dealership profitability. Pinnacle Performers must possess a strong commitment to a structured, holistic dealership improvement program using the full-force of NCM's core competencies in on-site dealership evaluation and profitability improvement, operations Benchmarking, peer collaboration, and management training and development. Wed, 11 Aug 2010 00:00:00 -0500 http://www.ncm20.com/News_pdfs/FIDO_BHPH_Releast.pdf http://www.ncm20.com/News_pdfs/FIDO_BHPH_Releast.pdf NCM Associates announces the launch of its newest financial Benchmarking tool, FIDO for Buy Here, Pay Here dealers. FIDO, which stands for Fetch Instant Dealer Operations, is delivered via a secure web-based utility that instantly displays the BHPH dealerships performance in 26 key operating metrics, trended or six months. Wed, 28 Jul 2010 00:00:00 -0500 http://www.ncm20.com/News_pdfs/Manager_20_Group_Release.pdf http://www.ncm20.com/News_pdfs/Manager_20_Group_Release.pdf NCM is pleased to announce the formation of new Manager 20 Groups this summer. Organization meeting dates are confirmed for the Internet/BDC Manager Group on August 17-18 and September 14-15, and for the Used Vehicle Manager Group on August 9-10. Both will be conducted at NCM corporate offices in Overland Park, Kan. Thu, 24 Jun 2010 00:00:00 -0500 http://www.ncm20.com/News_pdfs/Fred_Beans.pdf http://www.ncm20.com/News_pdfs/Fred_Beans.pdf Forty-one Fred Beans Management personnel were included in the Principles of Used Vehicle Management training program conducted at the Embassy Suites Hotel in Chesterbrook, Penn. on April 21-23 facilitated by NCM Associates (www.ncm20.com). According to NCMi instructor, Tony Albertson, all the participants were focused and engaged in the interactive program. Thu, 24 Jun 2010 00:00:00 -0500 Tue, 17 Apr 2012 11:57:25 -0500