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NCM Institute Center for Automotive Retail Excellence to Deliver Free Operations Guidance to Auto Dealers and Managers Each Week NCM Associates, a leading provider of retail automotive 20 Group services, dealership training, retail operations consulting and the originator of the NCM Benchmark for Success program for automobile dealers, today announced the launch of its newest information resource for auto dealers and their managers. According to Garry House, director of the NCM Institute Center for Automotive Retail Excellence (NCMi) the Up To Speed online blog and e-Newsletter will feature informational articles from House and the entire NCMi faculty on topics including merchandising strategies and processes, improving transactional quality and employee productivity, expense and asset management, goal setting, and leadership and accountability. From time to time articles from industry-recognized guest experts will be featured to provide additional perspectives. Rodgers Chevrolet Boosts Fixed Ops Profits 59 Percent by Implementing NCM Profit Correction Meetings and 20 Group Best Practices Pamela Rodgers, owner of Rodgers Chevrolet, uses precise multi-tasking skills and a multi-prong business approach to running her Michigan automotive dealership. Along with the implementation of best practices and holding staff accountable for results, the dealership has seen a 59% increase in service department profitability and a 116% increase in the store’s overall net profit. NCM® Associates Mystery Shopping Service Aims to Help Clients Improve Customer Satisfaction, Increase Loyalty and Generate More Revenue NCM Associates has developed a mystery shopping program to help its clients objectively assess and measure customer experience and implement a road map for improvement. NCM chose Reality Based Group™, the nation’s leader in the customer experience measurement and management space, as its mystery shopping provider partner. The strategic alliance was formed to provide NCM clients with a proven, cost-effective customer experience assessment tool while also providing them with neutral third-party comparative performance data and Benchmark® targets to assess strengths and find opportunities to drive increases in customer loyalty, sales and revenue. Jeff Cowan Presentation Offers NCM® Associates Automotive Dealer Clients the Best Service Advisor Training Selling Techniques to Increase Service Revenue NCM Associates, a leading provider of retail automotive 20 Group services, Education, Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, and Jeff Cowan, founder and president of Jeff Cowan’s PRO TALK and a leading automotive industry expert specializing in service advisor training, are making a complimentary presentation available to NCM’s automobile dealer clients. The web-based presentation is titled, “Discover the 5 Sales Techniques Service Advisors Can Use to Increase Revenue NOW,” and is being delivered in conjunction with NCM’s Expert Insights program to assist dealers facing vehicle inventory challenges resulting from the Japan earthquake and tsunami disasters and overall consumer confidence constraints on new vehicle purchases. Award Winning Auto Dealer René Isip’s Toyota of Lewisville Boosts Customer Pay Repair Orders by $100,000 a Month, Cites NCM® Associates as a Valued Resource Re-engineering a Fixed Operations department is no small feat, but when you do it and boost your customer pay repair orders by $100,000 a month, the reason for the change has to rest on solid management principles and access to the best retail automotive peer network and Benchmark® analytics in the industry. Fortunately these are both resources possessed by René Isip, one of the top minority dealers in the country and winner of the 2011 NAMAD Lifetime Achievement Award. NCM Associates Aligns with Proactive Training Solutions to Present "Management by Fire!" Workshops for NCM Clients NCM Associates, the leading provider of automotive 20 Group, retail operations consulting, management training and operations Benchmark® analytics to the retail automotive industry, and Alan Ram, a premier management, telephone and sales training provider to automotive dealerships through his company, Proactive Training Solutions, today announced an alliance to bring Ram’s ‘Management by Fire!’ sales manager training workshop to NCM clients. Ram will be presenting the first of several 2-1/2 day, regional workshops in Dallas, November 15-17. NCM Associates to Assist New Fiat Franchisees with Fiat Dealer 20 Group Meetings Slated for Early 2012NCM Associates announced today its intention to conduct the company’s first Fiat Dealer 20 Group meetings starting in 2012. NCM is well known for its industry-leading Benchmark for Business Success peer collaboration and operations Benchmark® system, which helps car dealers and their manager’s drive operating performance excellence resulting in profit maximization for their dealerships. NCM anticipates considerable interest in the Fiat Dealer 20 Groups, as the dealers are under considerable industry scrutiny to perform at optimum levels right out of the gate. Many of the new Fiat franchise owners are existing NCM clients and served as the catalyst for the decision to develop the new group. NCM Associates Announces New Service Advisor Training Dates and Regional Locales for Sponsored Jeff Cowan’s PRO TALK® WorkshopsNCM Associates and Jeff Cowan’s PRO TALK, Inc. are expanding their alliance, which is designed to help NCM® auto dealer clients equip their fixed operations teams to increase sales on the service drive while improving customer satisfaction scores and customer retention. NCM is well known in the automotive industry for its management and leadership development programs offered through its NCM® Institute Center for Automotive Retail Excellence training division. Jeff Cowan is the leading training service provider and expert in service advisor sales training to the automotive industry. The PRO TALK sales training workshops are formally sponsored by the NCM Institute. Brent Carmichael to Present “Understanding the Buy Here, Pay Here Business Model” for Independent and Franchised Automobile Dealers on July 27Brent Carmichael, a leading Buy Here, Pay Here (BHPH) trainer, consultant and 20 Group moderator for NCM Associates, will be the featured speaker for a webinar sponsored by Auto Remarketing and SubPrime Auto Finance News on July 27, 2011. The hour-long session is designed to introduce independent and franchised automobile dealers to the opportunities in BHPH. Earlier this year, NCM announced its expansion into BHPH education and training with the launch of four new education programs to accommodate the growth of the Buy Here, Pay Here retail segment. NCM® Institute, the training division of NCM Associates, will offer courses on BHPH Fundamentals for the Investor or Entrepreneur; BHPH Underwriting and Collections Best Practices; the BHPH Sales Process; and BHPH Sales Management. NCM Associates to Discuss Competitive Automotive Service Maintenance Agreements at the NAMAD 2011 Member ConferenceNCM Associates is presenting a session on competitive service maintenance agreements to the attendees of the upcoming National Association of Minority Automobile Dealers 2011 Member Conference in Las Vegas, Nev. The conference is the organization’s annual education and trade event for its members. NAMAD, founded in 1980, is committed to increasing opportunities for ethnic minorities in all aspects of the U.S. automotive industry. Fred Beans Family of Auto Dealerships Rocket Pre-Owned Vehicle Sales by Employing NCM InstituteNCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced that Fred Beans Family of Dealerships has significantly improved Used Vehicle sales after employing strategies learned in an NCM Institute training program. In fact one dealership in the group, McCafferty Ford and Kia, more than doubled pre-owned sales after implementing new processes as a result of the NCM Institute training session. Dale Pollak Offers Used Vehicle Online Advertising Advice for NCM Associates Automotive Dealer ClientsNCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, and Dale Pollak, Founder of vAuto and a leading automotive industry expert specializing in used vehicle sales and marketing strategies, are making a complementary presentation available to NCM’s automobile dealer clients. The web-based presentation is titled, “Unlocking Your Dealership’s Ultimate Used Car Potential,” and through it, Pollak demonstrates how the effective use of online advertising can lower costs and increase results for retail automotive dealers looking to maximize their used car selling opportunities. NCM Associates Expands Training Programs for Franchise Auto Dealer General Managers, Used Vehicle Managers and Service ManagersNCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced the development of several new education programs for automotive dealers and their managers. The General Management Executive Program is a comprehensive executive development training program consisting of a series of 2 ½ day sessions conducted over 11 months, beginning in August. Enrollment is limited to 25 students and all classes meet at the NCM Institute training headquarters in Overland Park, Kansas. NCM Institute is a well-established training partner to retail automotive dealers, having trained over 500 dealership managers, executives and dealer principals in the 12 months following the launch of an all-new suite of management and leadership training programs in early 2010. Porsche Cars North America Selects NCM Associates For Exclusive Dealer Support ProgramsPorsche Cars North America (PCNA) initiated a Request for Proposal earlier this year with the intent to deliver a long-term, comprehensive dealer support program to effect total dealership improvement. Throughout the two-year program, NCM will deliver a portfolio of services comprised of specialized Pinnacle Performance Groups, combining the Benchmarking and collaboration features of a more intimate 20 Group with the power of focused, in-dealership Consulting; Profit Forum Groups, similar to dealer 20 Groups but exclusive to PCNA; and a Pre-Owned Consultation immersion solution. “We are delighted and honored to have secured PCNA’s endorsement,” said NCM Associates President and CEO, Paul Faletti, Jr. “Porsche Cars North America is an organization with demanding standards and unwavering commitment to its dealers. Similarly, we at NCM hold ourselves to the same high level of accountability and share this mutual intense commitment to our dealer clients’ success. This endorsement not only recognizes our capability to deliver a quality program, it validates NCM’s dedication to excellence.” NCM Associates Expands Services to Buy Here, Pay Here Dealers,Including Four New BHPH Training Programs to Launch in 2011NCM Associates is expanding its services to Buy Here, Pay Here (BHPH) dealers with the launch of four new education programs and new 20 Groups to accommodate the growth of the independent retail automotive industry. The National Alliance of Buy Here, Pay Here Dealers (NABD) Dealer Academy and Conference taking place this week in Las Vegas will be used as the launch site for these exciting new programs designed to improve the BHPH competencies of franchise and independent auto dealers. NCM’s BHPH industry expert, Brent Carmichael, will instruct courses on BHPH Fundamentals for the Investor or Entrepreneur; BHPH Underwriting and Collections Best Practices; the BHPH Sales Process; and BHPH Sales Management.NCM Associates and Audi of America Form 20 Group AllianceAudi of America initiated a Request for Proposal to performance group service providers in the fall of 2010 with the intent to develop a Peer Consultation Group program exclusively for its Audi A8 Flagship Program dealers. “The proposal process was detailed and demanding,” said NCM Associates President and CEO, Paul Faletti, Jr. “Audi executives were looking for a 20 Group program service provider that would mirror and exemplify the high standards they have set for their own organization and it’s gratifying and exciting to have secured this endorsement.” With the selection of NCM as the exclusive provider of the A8 Peer Consultation Groups, and the announcement by Audi of America to its A8 Flagship Program dealer community, the stage has been set for 115 ambitious operators who are looking to tap into the benefits of NCM’s proven peer collaboration and operations Benchmarking program.Helms Brothers Mercedes-Benz Triples Gross Profit with NCM AssociatesFour years ago, Suzanne Cochrane, General Manager of Helms Brothers Mercedes-Benz in Queens, NY was running a dealership where the pre-owned department had a revolving door for managers and showed a loss of $100,000 at the end of that year. Goals of those managers didn’t jive with the goals of the dealership and inconsistent processes hampered consistent growth. The dealership Net to Gross ratio was 7.2%.NCM Associates Expands Services to Buy Here, Pay Here Dealers,Sponsors the 2011 NABD Dealer Academy and ConferenceNCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, is a major sponsor of the upcoming NABD 2011 Conference in Las Vegas, Nev. The conference is the leading annual education and trade event for Buy Here, Pay Here dealers in the United States and is produced by the National Alliance of Buy Here, Pay Here Dealers. This year, the conference will be preceded by the NABD Dealer Academy to be held May 16-17 at The Palazzo. The NABD Conference is scheduled for May 18-20.NCM Client Daniels BMW Earns 12th BMW Center of Excellence AwardBMW of North America, LLC announced its annual Center of Excellence honors, awarded to top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved “2011 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability.NCM Associates to Launch 12 New Automotive Twenty GroupsNCM Associates is growing again with the addition of 12 new automotive 20 Groups planned for 2011. NCM Associates is well known in the automotive industry for its 20 Group program, which it pioneered in 1947 with a group of successful Kansas City Ford dealers. This group, which evolved to become the original automotive 20 Group, is still meeting today with third and fourth generation members. Since that time, NCM has built its core service to include more than 120 Groups that meet regularly throughout the year to compare operating statements, share best practices and present ideas to drive revenue and efficiencies to improve the profitability of their dealerships. NCM’s proprietary data aggregation process allows the company to compile monthly operating Benchmark composite reports for all its group members, where they can see how their numbers compare to the group average and group Benchmark for hundreds of operating metrics.NCM Institute Sponsors Three More Jeff Cowan’s Pro Talk Workshops in 2011NCM Associates and Jeff Cowan’s Pro Talk, Inc. first joined forces in February to help auto dealers equip their fixed operations teams to increase sales on the service drive while improving customer satisfaction scores and customer retention. NCM is well known in the automotive industry for its management and leadership development programs offered through its NCM Institute Center for Automotive Retail Excellence (NCMi® CARE). Jeff Cowan is the leading training service provider and expert in service advisor sales training to the automotive industry. Twenty-two students attended the first NCMi-sponsored Pro Talk workshop in Kansas City.NCM Associates Develops a Proprietary Social Media Platform for Auto Dealer Clients.NCM Community was created with the primary intention of keeping great dialogue going outside of the 20 Group meeting room. Offered as a value-added service, NCM will make the new platform freely available via the members’ group websites. With three primary components: RSS news feed, micro-blog activity stream and chat, users will be able to stay in touch online with secure collaboration between meetings. An additional feature of the micro-blog is the ability to share files, pictures and web links for the benefit of the group. This is a limitation of the groups’ current listserv tool addressed by NCM Community. The chat feature allows members to know who from their group is online at that time and thus provide them with an instant discussion partner, if needed.NCM Associates Releases Composite 2.0 Personal Digital Composite for Auto DealersNCM Associates is launching its most advanced personal digital composite product at NADA 2011 February 5-7 in San Francisco. Composite 2.0 is an online, interactive composite tool that allows users to see the dealership operation “big picture” while giving them the ability to focus on the information most relevant and useful to their operation immediately, providing maximum time to respond to profit opportunities. The game-changing nature of Composite 2.0 makes Super Bowl weekend and the NADA event the ideal platform for unveiling the tool to the industry.NCM and EasyCare Significantly Extend Their Strategic Alliance in Support of Auto DealersNCM Associates and EasyCare announce that they have formed a long-term strategic alliance to deliver best practices and best solutions to their mutual and individual automotive dealer partners. This alliance will include leveraging the services and products of each company to provide an unprecedented level of support in assisting car dealers in growing their businesses and serving their customers.NCM Associates and Jeff Cowan’s PRO TALK® Form Training AllianceNCM Associates and Jeff Cowan’s Pro Talk, Inc. are joining forces to help auto dealers equip their fixed operations teams to increase sales on the service drive while improving customer satisfaction scores and customer retention. NCM is well known in the automotive industry for its management and leadership development programs offered through its NCM Institute Center for Automotive Retail Excellence (NCMi® CARE). Jeff Cowan is the leading training service provider and expert in service advisor sales training to the automotive industry. The Pro Talk sales training workshops will be offered via the NCM Institute.NCM Client Gillman Companies Named Industry LeadersMembers of the Gillman family have accepted key leadership positions in the Texas retail automobile business. Stacey Gillman Wimbish has been selected as the Chairman Elect to Houston Automobile Dealers Association. Jason Gillman has been selected to the Board of Directors of the San Antonio Area Automobile Dealers Association and Chris Gillman will assume the duties of a Board Member of the Houston Auto Dealers Association.NCM Client Gillman Automotive Group Named One of Houston's Top 100 WorkplacesIn the annual Houston Chronicle survey of area companies, The Gillman Automotive Group was recognized as one of the Top 100 Workplaces. The ranking, based on a study done by the research group Workplace Dynamics, included 1,352 for-profit and nonprofit organizations, made up of small, medium, and mid-size establishments.NCM Associates, MOTOR TREND® and EasyCare® Announce 20 Group AllianceNCM Associates, MOTOR TREND and EasyCare are aligning their respective strengths as they jointly kick off the first MOTOR TREND Certified Dealer 20 Group in Los Angeles this December. This inaugural meeting begins with a reception on December 6th at the Motor Trend Garage, hosted by MOTOR TREND and EasyCare executives. Angus MacKenzie, MOTOR TREND magazine Editor-in-Chief, and Ira Gabriel, SVP, Group Publisher, MOTOR TREND, will participate throughout the event.NCM Associates to Sponsor Fourth Annual National Underwriting & Collections Conference in NovemberNCM Associates (www.ncm20.com) and Auto Master Systems know the value 20 Group participation can bring to the success and profitability of a Buy Here, Pay Here (BHPH) dealership. Therefore, the two industry leaders have joined forces to help Auto Master System clients make a more informed decision by offering a $1,000 credit toward travel expenses incurred to attend two consecutive NCM BHPH 20 Group meetings. The new promotion kicked off at this week’s National Alliance of Buy Here, Pay Here Dealers (NABD) Conference taking place in Las Vegas May 18-20.. NCM Associates to Launch Volkswagen and Mazda Automotive Dealer 20 Groups in OctoberNCM Associates is growing again. With the addition of David Markley as an NCM Executive Conference Moderator comes the formation of two new NCM 20 Groups. Markley will lead NCM’s second Volkswagen group in its inaugural organization meeting on October 21-22 in Chicago, with a “meet and greet” reception the evening of October 20. The following week, Markley will facilitate the organization meeting for a new Mazda dealer group on October 24-25 in Las Vegas. Likewise, the group will enjoy a pre-meeting reception the evening of October 23. NCM Associates Launches Campaign to Provide Free Auto Dealership Profile Comparison Reports to U.S. OperatorsNCM Associates, a leading provider of 20 Group, Retail Coaching, Education and operations Benchmarking services to the automotive industry, announced a campaign designed to introduce NCM's pioneering Benchmark reports to U.S. dealer/operators. NCM is offering a secure online platform for data entry, where participating dealers may input 12 pieces of operating data taken from their financial statement in order to generate a custom report showcasing their performance in seven key operating metrics as compared to the NCM franchise Benchmark of top-performing operators. NCM Associates Launches Pinnacle ProgramNCM Associates announces its Pinnacle Program, which is designed for retail automotive dealer operators who must make significant, aggressive progress in total dealership profitability. Pinnacle Performers must possess a strong commitment to a structured, holistic dealership improvement program using the full-force of NCM's core competencies in on-site dealership evaluation and profitability improvement, operations Benchmarking®, peer collaboration, and management training and development. NCM Associates Launches FIDOTM for BHPH, Offers Free Trial to ClientsNCM Associates announces the launch of its newest financial Benchmarking tool, FIDO for Buy, Here Pay Here dealers. FIDO, which stands for Fetch Instant Dealer Operations, is delivered via a secure web-based utility that instantly displays the BHPH dealership's performance in 26 key operating metrics, trended for six months. NCM Associates Announces the Formation of Two New Manager 20 GroupsNCM is pleased to announce the formation of new Manager 20 Groups this summer. Organization meeting dates are confirmed for the Internet/BDC Manager Group on August 17-18 and September 14-15, and for the Used Vehicle Manager Group on August 9-10. Both will be conducted at NCM corporate offices in Overland Park, Kansas. NCM Associates Conducts Private Used Vehicle Training for Fred Beans Management CompanyForty-one Fred Beans Management personnel were included in the Principles of Used Vehicle Management training program conducted at the Embassy Suites Hotel in Chesterbrook, Penn. on April 21-23. According to NCMi instructor, Tony Albertson, all the participants were focused and engaged in the interactive program. “We had a great class of professionals who were eager to improve on some specific areas in their Used Vehicle operations.” NCM Associates Sponsors the National Alliance of Buy Here, Pay Here Dealers ConferenceNCM Associates is a major sponsor of the National Alliance of Buy Here, Pay Here Dealers (NABD) 2010 Conference taking place May 11-13th at the Venetian Hotel in Las Vegas. NCM's leading Buy Here, Pay Here specialist, Brent Carmichael, will co-present with NABD 2010 conference chairman, Ken Shilson, on the state of the Buy Here, Pay Here industry. NCM Launches FIDO Benchmarking Tool 30 Day Free Trial to NCM ClientsNCM Associates begins a trial launch of its newest financial benchmarking tool, FIDO, which stand for Fetch Instant Dealer Operations. FIDO is delivered via a secure web-based utility that instantly displays an automotive dealership's performance in 35 key operating metrics across all operating departments, trended for six months, as compared to the NCM Franchise-specific Benchmarks®. NCM Launches New Website for U.S. Automotive RetailersNCM Associates launched its new public website featuring improved content and features, a user friendly interface and video client testimonials. Users may access articles on retail automotive best practices at no charge and learn about the many services NCM offers to automobile retailers, as well as to business owners in over 20 other industries. NCM PerspectivesNCM client, Craig Bachrodt of the Lou Bachrodt Auto Grroup, discusses his experiences with NCM 20 Groups and NCMi Courses, while our staff spotlight introduces our new President and CEO Paul A. Faletti Jr. NCM Institute Inaugural Program Wins AccoladesNCM Associates launched its first NCM Institute training class this week with 12 students attending Principles of Used Vehicle Management I, a 2 ½ day class that focuses on basic Used Vehicle Department leadership development and management best practices. The class has met with rave reviews from the students. NCM® Associates announces the launch of NCM Institute Center for Automotive Retail ExcellenceNCM Associates launches NCM Institute with 12 all new educational programs for automotive retail dealerships, Paul Faletti, NCM CEO and President announced today. NCMi™ establishes a Center for Automotive Retail Excellence to help auto dealers achieve greater profitability during difficult markt conditions, while preparing them to capitalize on the economic recovery to come. NCM Associates announces Paul A. Faletti, Jr. as President and CEOPaul A. Faletti, Jr. has been appointed President and CEO for NCM Associates, Paul Stowe, NCM Chairman of the Board announced today. Faletti will be responsible for overseeing all NCM operations. |
