Service Management
Principles of Service Management II
2 Days - $2,495
This hands-on course delivers advanced best practices used by today’s successful Service Managers and will help your Service Department achieve often-illusive industry and franchise performance levels. Learn proven approaches for customer service excellence and practical tools and techniques that will have a real impact on your dealership’s bottom line. Subjects include:
- Utilizing Repair Order Analysis as a Management Tool
- Effective Service Menus
- Planning and Managing Service Advisor Compensation
- Implementing an Express Service Center
- Managing an Extended Hours program
Contact the NCM Institute® at 866.756.2620 for a full course description.
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