Service Management
Principles of Service Management I
2 ½ Days - $2,995
Today’s successful Service Managers need specific skills sets to leverage labor efficiencies, increase and manage ELR and maximize departmental gross profit margins, all while delivering world-class service. Skills learned in Principles of Service Management I will strengthen your professional communication skills, improve your employee and customer relationships and garner respect from your leadership team from more highly-developed management competencies. You’ll learn:
- Defining and Communicating Expectations
- Recruiting and Training New Service Advisors
- Fundamentals of Effective Labor Rate and Margin Management
- Planning and Managing Salesperson Compensation
Contact the NCM Institute® at 866.756.2620 for a full course description.
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