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How to Increase Customer-Paid Gross Profit in YOUR Service Department
1 1/2 Days - $1,795 (3 credits)

Get control of profit erosion! Learn to sell more and start managing your Service Department margins to maximize customer-paid gross profit NOW. This 1½ day intensive training program is designed for Fixed Operations Directors and Service Managers who want a proven sales process and the management skills required for its implementation. Participants will learn how to generate more profitable sales from their Service Advisors and Technicians. How to Increase Customer-Paid Gross Profit in YOUR Service Department includes:

  • Accountability Management and Leadership
  • Advisor Recruiting, Orientation and Training
  • Managing the Sales Environment
  • Developing and Implementing Effective Service Menus
  • Executing a Disciplined Vehicle Inspection Process
  • The Service Department “Road to a Sale”
  • Implementing Interactive Vehicle Walk-Arounds
  • Perfecting Your Effective Labor Rate
  • The Importance of a Regular Repair Order Analysis
  • Successful Internet/BDC Strategies
April 24-25, 2014 - Austin, TX Special Price $897.50 
June 5-6, 2014 - Detroit, MI  
August 7-8, 2014 - Kansas City