Service Management
How to Increase Customer-Paid Gross Profit in YOUR Service Department
1 1/2 Days - $1,495
Get control of profit erosion! Learn to sell more and start managing your Service Department margins to maximize customer-paid gross profit NOW. This 1½ day intensive training program is designed for Fixed Operations Directors and Service Managers who want a proven sales process and the management skills required for its implementation. Participants will learn how to generate more profitable sales from their Service Advisors and Technicians. How to Increase Customer-Paid Gross Profit in YOUR Service Department includes:
- Accountability Management and Leadership
- Advisor Recruiting, Orientation and Training
- Managing the Sales Environment
- Developing and Implementing Effective Service Menus
- Executing a Disciplined Vehicle Inspection Process
- The Service Department “Road to a Sale”
- Implementing Interactive Vehicle Walk-Arounds
- Perfecting Your Effective Labor Rate
- The Importance of a Regular Repair Order Analysis
- Successful Internet/BDC Strategies
Courses will be held:
| April 5-6, Washington DC |
|
| May 3-4, Indianapolis, IN |
|
| July 19-20, Charlotte, NC |
|
| August 11-12, Boston, MA |
|
| October 6-7, Minneapolis, MN |
|
| December 8-9, San Diego, CA |
|
|
