Principles of General Management I – 3 ½ Days

Who Should Attend: General Managers, General Manager Candidates, Controllers, Dealer Principals.

Level I training curriculum includes:

• Effective Accountability Management
• Principles of Leadership
• Defining and Communicating Expectations
• Using Dealership Financial Statements as a Management Tool
• Fundamentals of Sound Asset Management
• Maximizing Sales Department Sales, Gross, and Profitability
• Maximizing Service and Parts Department Sales, Gross, and Profitability
• Time Management and Personal Work Plans

April 12-15, 2010

August 9-12, 2010

November 8-11, 2010

Principles of General Management II – 3 ½ Days

Who Should Attend: General Managers, Controllers, Dealer Principals, Group Chief Operating Officers, Group Chief Financial Officers. 

Level II training curriculum includes:

• Developing & Managing Opportunities To Do Business (OTDBs)
• Effecting Culture Change
• Calculating Key Performance Indicators (KPIs)
• Understanding KPI Best Practices
• Developing Personnel Models: Staffing & Compensation Best Practices
• Creating Results-Oriented Compensation Plans
• Understanding Gross Profit and Controllable Expense

December 6-9, 2010